FAQs

 

If I am a solo traveler but do not mind sharing a room or suite with another guest, what should I do?

If you would like to share a room or suite, but need to be matched with another guest, you can put your deposit in for the room of your choice, and when you register, select “YES to being matched with another solo traveler." 
Once you are matched, you will be connected to your suite mate at least 45-60 days prior to the retreat so you can get to know each other.

Are there payment options available?

Yes, payment options are available for each package.

Which airport should I fly into?

Luis Munoz Marin International Airport (SJU)

Do you provide ground transportation to/from the airport?

Yes, for VIP guests ground transportation to and from the airport is included. To upgrade to VIP, simply make the selection during your booking.

How much free time will we have?

Generally, your afternoons are free to spend how you would like, however, each retreat is curated with a different experience and itinerary. Kindly contact your retreat host for more information.

When should I book my package?

You should book as soon as you're able to because space is limited.

Do I need to book my own flight? 

You are responsible for booking your own flight to and from the destination.

Can I arrive early and stay late?

You are more than welcome to book your travel to arrive early and/or stay post retreat. If you choose to do so, you will be responsible for the cost of your room at the hotel/resort for those additional days. Your retreat host will do their best to work with the hotel/resort to give you the same rate that your group will receive for the retreat. Contact your retreat host directly for more assistance.

What should I bring?

Each day has a different activity. Please refer to our schedule for all activities and attire. You should generally bring: outfits for evening dinners, sunscreen, bug repellent, comfortable clothes and shoes, sneakers, sunglasses, swimwear, water bottle, and a little sense of adventure!

Is my trip package refundable? See terms and conditions below.

Your retreat booking is considered confirmed at time of booking. Your deposit is non-refundable under any circumstances due to upfront costs we must incur. Minus your deposit, if cancellation takes place prior to 90 days 25% of your payments will be forfeited, if cancellation takes place prior to 60 days, 50% of your trip fee will be forfeited. Cancellation shall not be made within 60 days to the retreat, any cancellation made within this period shall attract a 100% forfeiture of your trip fee.
Similarly, no cancellation can be made upon the commencement of the retreat. If cancellation takes place during the retreat, 100% of your trip fee shall be forfeited. 
The Retreat Host in their sole discretion reserves the right to cancel a retreat for attendees’ safety, government policies or any unforeseeable reason. Upon the occurrence of such cancellation, the Retreat Host will provide a credit for a future retreat, valid for up to one year. Due to the current climate, we strongly encourage attendees to purchase “Cancel For Any Reason” or “Cancel for Work” insurance.

What’s Included?

Please refer to the Package page for the retreat you are interested in attending to see what's included in your package price. 
If you choose to go on any additional excursions outside of the scheduled retreat activities, you will be responsible for the costs however your retreat host would be happy to assist in helping you arrange reservations and transportation.

Can I make changes to my reservation?

Please contact your retreat host directly if you have a special request for your reservation. Your host will do their best to accommodate.

When will I receive trip details?

Upon registration, you will receive a welcome message with general trip information from your retreat host. If you opted for an installment plan, you will also receive auto reminders 3 days prior to payment date. As the date of the retreat approaches over the next few months, you will receive emails on specifics relevant to your trip from your retreat host.

Should I get travel insurance?

Travel insurance is not mandatory, however we highly recommend you do purchase it, particularly during this climate and/or if you have a pre-existing condition. If you choose to do so, we suggest that you add “cancel for any reason” or “cancel for work reasons” to your policy.
Although normal trip cancellation will cover you for illness or injury, or for a travel companion’s illness, injury or death, it is limited to these. With “cancel for any reason” you will receive a percentage (usually 75%-100%) of all pre-paid costs. With this coverage if something comes up, a wedding, a new job opportunity, virus outbreak etc. or if the organizers have to cancel due to weather, staff injury or illness or other unforeseen reasons, you will be covered. *This option needs to be purchased within 15 days of your trip deposit.
Click here to purchase travel insurance from our preferred provider.